FAQ's

🏠 Products & Customization

1. What kind of products do you offer?
We specialize in handcrafted home furnishing and décor products including:

  • Cushion Covers
  • Curtain Tiebacks
  • Serving Trays and Coasters
  • Bed Linen & Table Linen
  • Accessories like Tote Bags and more

2. Do you offer customization or personalisation?
Yes, we do! Customisation is available with a minimum order quantity (MOQ). Please reach out to us for specific custom requests on sales@mweavescreations.com

🚚 Shipping & Delivery

3. Do you ship across India and internationally?
Yes, we offer shipping PAN India and to select international destinations.

  • PAN India: Free shipping
  • International: Shipping charges are applicable at actuals

4. When will I receive my order?
We dispatch all ready-in-stock retail orders the next business day from the date of order receipt. Delivery typically takes 2–5 business days, depending on your location in India. (International delivery timelines may vary.)

5. Are there any shipping charges?

  • India: Free shipping on all orders
  • International: Shipping charges are applicable as per actual courier rates

🔁 Returns & Exchanges

6. Do you accept returns or exchanges?
We do not accept returns unless the product received is damaged or defective. While we ensure strict quality checks, we may consider exceptional cases upon review.

7. What is the window to report a defective or damaged product?
Please notify us within 2–3 business days of delivery.

8. What is the process for raising a damage claim?
You must share clear photographs of the issue via email to:
📧 sales@mweavescreations.com

💳 Payments

9. What payment methods are accepted?
We accept all major digital payment methods including UPI, credit/debit cards, wallets, and net banking.

10. Is Cash on Delivery (COD) available?
Yes, COD is available for Indian orders with a flat ₹50 COD fee.

📦 Order Tracking

11. Can I track my order?
Yes, you will receive tracking details on your registered email once your order is shipped.

📞 Customer Support

12. How can I contact M’Weaves for assistance?
You can reach us via:

13. What are your customer service hours?
We’re available Monday to Saturday, 10:00 AM – 8:00 PM (IST).

🎥 Shopping Video Assistance

14. Can I get live shopping assistance via video call?
Yes! We understand that home décor is personal. We offer shopping assistance via WhatsApp video call for better clarity on fabric, colors, and texture. Reach out to us to schedule a call.